Privacy Policy

At Casa Altamar, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when interacting with our website, advertisements, and booking platforms.

Information We Collect

When you contact us, make a reservation, or submit a form through our website or advertising platforms (including Meta Ads), we may collect the following information:

  • Full name

  • Email address

  • Phone number (including WhatsApp)

  • Travel dates and preferences

  • Any additional information you choose to share with us

How We Use Your Information

The information collected is used exclusively to:

  • Respond to inquiries and provide personalized assistance

  • Manage reservations and bookings

  • Share information related to our services, promotions, and experiences

  • Improve our customer service and communication

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Data Protection

Casa Altamar implements appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to personal data is restricted to authorized personnel only.

Third-Party Platforms

We may use trusted third-party platforms (such as Meta, Google, and WhatsApp) to collect and manage leads or communicate with users. These platforms operate under their own privacy policies, and we recommend reviewing them for further information.

Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your information

  • Withdraw your consent to receive communications at any time

To exercise these rights, please contact us using the information below.

Cookies

Our website may use cookies to improve user experience and analyze website traffic. You may choose to disable cookies through your browser settings.

Policy Updates

Casa Altamar reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Information

If you have any questions regarding this Privacy Policy or how your information is handled, you may contact us at:

📧 Email: [email protected]
📍 Location: Tulum, Quintana Roo, Mexico