C A S A A L T A M A R T U L U M
Frequently Asked Questions
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- Transportation and Arrival
Casa Altamar is located directly on Tankah Bay, within the quiet beachfront community of Tankah III, just north of Tulum.
If you are driving from Cancún, turn left off the highway toward Tankah III, then take the first right onto the unpaved access road. After 3 kilometers, you will reach a security checkpoint, where you will be asked to provide your name and confirm that you are heading to Casa Altamar. Once through the checkpoint, continue for another 150 meters; the hotel parking area will be on your right.
Condominio Tankah III, Lot 016
Ciudad Chemuyil, Tulum
ZIP Code 77774, Quintana Roo, Mexico
Yes. The hotel is beachfront and has direct access to the beach.
Casa Altamar is an intimate boutique hotel with 17 rooms.
We offer Ocean Front, Ocean View Plus, Ocean View, and Garden View rooms.
Yes. All rooms have an ocean view. The type and extent of the view depend on the room category and location.
Depending on the room, we offer one king-size bed or two queen-size beds.
None of our rooms have televisions. Only Ocean View Plus rooms include a kitchenette and refrigerator.
No. Casa Altamar does not have an elevator. Ground-floor rooms may be requested, subject to availability.
Standard occupancy is up to two guests. Some rooms with two queen-size beds may accommodate up to four guests with prior approval.
This may be possible in selected rooms with two queen-size beds. Please contact us directly so we can confirm the best option.
Yes. Casa Altamar welcomes children aged 5 and older.
Yes. We have a crib available upon request, subject to availability.
An additional adult may be accommodated in selected rooms. The applicable extra-person charge will be included in your quotation.
We provide bath towels and beach towels, as well as shampoo, conditioner, soap, and body lotion. All rooms are air-conditioned.
You can book through our website or contact us directly for personalized assistance, room recommendations, and help with special requests.
No. Casa Altamar uses dynamic pricing, so rates may change according to the dates, season, demand, and availability.
Breakfast inclusion depends on the selected rate or package. Your quotation and reservation confirmation will clearly indicate what is included. We offer continental and American-style breakfast options. Breakfast is served from 8:00 a.m. to 10:30 a.m.
Yes. All our room rates include taxes. Any applicable local fees will be clearly itemized before payment.
Deposit requirements depend on the rate, travel dates, and season. A reservation is confirmed once the required payment has been received.
Cancellation terms vary according to the selected rate. Refundable rates may be cancelled before the deadline shown in the confirmation, while promotional and non-refundable rates have different conditions.
Holiday-season reservations normally require full payment shortly after booking and are generally non-refundable. If cancellation becomes necessary, any future-stay credit will depend on the reservation terms.
Our regular reservation system may not process American Express cards. We can offer a payment link or help you use an alternative card or payment method.
Yes. We will do our best to place rooms together, but this request is subject to availability and cannot be guaranteed until confirmed.
Yes. Altamar Restaurant opens daily at noon, and the kitchen closes at 9:00 p.m.
Casa Altamar is not a traditional all-inclusive resort. However, meal packages may be arranged for groups, retreats, or special reservations.
Yes. Please share your dietary preferences before arrival so our restaurant team can recommend suitable options.
We can offer dishes prepared without gluten-containing ingredients when possible. However, we cannot guarantee a completely gluten-free environment because kitchen equipment and cooking surfaces are shared.
Tankah Bay is generally quieter than central Tulum. Some areas have a rocky seabed, so we recommend bringing water shoes.
Sargassum conditions change throughout the year and may vary from day to day. Our team can provide a recent update closer to your arrival date.
Yes. Snorkeling is possible in the bay when weather and sea conditions are suitable. Visibility near the shore may vary.
Selected beach equipment may be available for guests, depending on weather conditions, maintenance, and availability. Please confirm with reception.
Guests may arrive through Tulum International Airport or Cancún International Airport.
Yes. We can help coordinate private transportation from either airport. Please send us your flight details to receive a quotation.
Late arrivals can usually be arranged in advance. Please let us know your estimated arrival time, especially if you expect to arrive after 9:00 p.m.
Check-in begins at 3:00 p.m., and check-out is by 12:00 noon.
Yes. Complimentary on-site parking is available for our guests.
Yes. Special rates and payment arrangements may be available for groups, retreats, weddings, and educational programs.
Individual payments under a group reservation or room block may be arranged depending on the event and booking agreement.
Yes. We can host intimate weddings, retreats, dinners, and private celebrations. Capacity, menus, music, and closing times must be coordinated in advance.
